YOUR SATISFACTION IS VERY IMPORTANT TO US.

WE GUARANTEE THAT ALL CRAFTS ARE OF EXCELLENT QUALITY.

BECAUSE EACH ITEM IS INDIVIDUALLY HANDCRAFTED, SOME VARIANCES FROM PHOTOS WILL OCCUR.

IF, FOR ANY REASON, YOU ARE NOT SATISFIED, YOU MAY RETURN AN ITEM.

REFUND (MINUS SHIPPING CHARGES) OR EXCHANGE MAY BE MADE WITHIN 30 DAYS OF PURCHASE WITH PRIOR APPROVAL.

PLEASE CONTACT US FOR RETURN AUTHORIZATION

MERCHANDISE MUST BE RETURNED IN ORIGINAL CONDITION.

PERSONALIZED ITEMS ARE NOT RETURNABLE. IT IS THE CUSTOMER'S RESPONSIBILITY TO CONFIRM SPELLING WHEN AN ORDER IS PLACED.

IF A PERSONALIZED ITEM IS NOT CORRECT, AND IT IS OUR FAULT, IT WILL BE REPLACED FREE OF CHARGE.

PRICES INCLUDE SHIPPING & HANDLING TO ADDRESSES WITHIN THE CONTINENTAL U.S.

INSURANCE IS NOT INCLUDED IN THE PRICE.  IF YOU DESIRE SHIPPING INSURANCE, PLEASE NOTIFY US, AND THIS SERVICE WILL BE ADDED TO THE SHIPPING FEE. WE ARE NOT RESPONSIBLE FOR LOST OR DAMAGED ITEMS IF INSURANCE WAS NOT PURCHASED.

SHORTLY AFTER AN ORDER IS PLACED, YOU WILL RECEIVE AN AUTOMATIC CONFIRMATION. YOU WILL THEN RECEIVE A PERSONAL ACKNOWLEDGEMENT AND THE EXPECTED SHIPMENT DATE. YOU WILL ALSO BE NOTIFIED WHEN YOUR ORDER IS SHIPPED.

ALL ITEMS ARE INDIVIDUALLY HAND CRAFTED, SO SHIPPING TIME CAN VARY DEPENDING ON WHAT WE HAVE AVAILABLE IN STOCK AND THE NUMBER OF ORDERS WE ARE WORKING ON AT THE TIME THE ORDER IS PLACED. PLEASE CONSIDER OUR ITEMS ARE HANDCRAFTED, AND MAY TAKE LONGER THAN WHEN ORDERING A MANUFACTURED ITEM.

ORDERS PAID BY PERSONAL CHECK WILL BE SENT WHEN CHECK CLEARS THE BANK (USUALLY 10 DAYS).

FOR ORDERS OUTSIDE OF THE CONTINENTAL U.S., ACTUAL SHIPPING COSTS WILL BE ADDED.  (E-MAIL FOR AMOUNT)

YOUR PRIVACY IS MOST IMPORTANT TO US.

NO PERSONAL INFORMATION WILL EVER BE GIVEN OR SOLD TO ANY THIRD PARTY UNDER ANY CIRCUMSTANCES.

YOUR INFORMATION IS ONLY USED FOR QUESTIONS ABOUT AN ORDER, AND FOR SENDING NEWSLETTERS IF YOU REQUESTED SO.

OUR SHOPPING CART IS SECURE & YOUR CREDIT CARD INFORMATION IS NOT STORED ON OUR COMPUTER.